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Technical Service Specialists Diagnostics - TILLSATT
To strengthen our Nordic organization we are looking for:

Technical Service Specialists - Two Positions

The positions report directly to Technical Service Manager.

About the organization
The company is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. The company has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities
Provide first line service (service interventions requiring less than 4 hours labor time)
Schedule and perform planned maintenance (PM) activities
Assist with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators
achievement and economic growth and profitability per district.

Educational background
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Requirements / Work experience
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software

For more information about this position, please contact or email your letter of application and CV to; Marie-Louise Borg Zetterberg, Recruitment Specialist.


Mobile: +46 (0)703-55 91 73