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Manager, Field Service
A fantastic opportunity for you who like to join a successful Swedish Life Science company. You will have an international role and lead the European service team. I think you today have some skills in managing service reps, like to see the world and take the next step in your career.

Your main responsibility as Manager for the Field Service Team is active management of the service team with goal to develop the business to secure growth and an overall high customer satisfaction for our installed base customers in Europe.

This position reports to EU sales and Service Support Manager.
Position based in Uppsala, Sweden.

Job scope outline
• Your principal duties are to lead, plan, coordinate and follow up the team activities to meet market demands, collaborate to meet company targets and ensure effective use of our resources.
• You will spend time out in the field managing customer relations with engineers and account managers for customer reviews, assist on escalations and to coach during field service/support activities.
• Identify creative solutions to set a new service standard in the market using new solutions in a traditional service market.
• Work and develop how we deliver the field activities efficient together with our coordinator for our customers in Europe.
• Monitor, investigate, report and execute progress toward team goals and KPIs.
• Responsible for service financial numbers are meet or exceeds budget expectations.

Education and Experience
Degree in technical or chemistry, or equivalent
Minimum 2 years of service lead and personal management.

Required Qualifications
Experience to drive and coordinate a service team.
• High technical understanding of system to be able to assist onsite escalations and hot calls.
• Proven experience of customer relations and achieving customer satisfaction.
• Ability to communicate effectively well with customers, peers and colleagues.
• A reliable team player.
• Fluent in English, written and verbally.

For more information or to apply to this position please contact:
Erik Düring